Policies

COVID-19 Updated Policies

For your safety, and ours, the following policies have been put into place for all appointments.

  • Masks, that cover your nose and mouth, must be worn when inside of the salon and must be kept on through the duration of your appointment. Yes, this applies to everyone.
  • Please sanitize your hands upon entering & exiting.
  • Temperature checks will be performed prior to your service. If you have a temperature you will be required to reschedule your appointment when you are fever free.
  • Guests will be required to sign a liability waiver before services are performed.
  • Please bring only necessary personal items to your appointment.
  • Children and extra guests will not be allowed during appointments at this time. If the person receiving a service is a minor one parent or guardian is allowed.
  • As we navigate these new changes we will be more lenient on our cancellation policy however, all no show appointments will still be charged full price for the service missed.

Additional Safety Measures We Are Taking

  • Service providers will have temperature taken prior to the start of every shift.
  • Sanitation station set up to sanitize your hands upon entry and exit of salon.
  • Extra time is being booked in between appointments to allow for extra sanitization in accordance with CA State Board.
  • All service providers will wear a mask for all appointments.

Return & Refund Policy

Returns are only accepted on unopened & unused items within four days of original purchase.

Services provided are non-refundable.

Any returned check will be charged an additional $75 fee.

Cancellation, No Show, and Late Policy

Your time is important and valuable, as is ours. Appointment confirmation reminders are sent via text and email 48 hours ahead of scheduled appointments. If you are unable to keep your appointment please kindly give 48 - 24 hour notice.

Any appointments that are missed or cancelled with less than 24 hour notice will require full payment of the scheduled service.

If you are 10 or more minutes late to your appointment you will be considered a no show and charged 50 - 100% of appointment, and will need to reschedule your appointment.

If you arrive late and your service is still performed your appointment will be limited as to not impact other guests scheduled appointments.